Need Energy Advice?
Citizens Advice across Dorset is able to help households experiencing financial difficulties with energy costs.
We can help with:
- Topping up pre-payment meters
- Eligibility for extra income
- Advice if struggling with energy bills
- Resolving issues with energy suppliers
If you need help, or know a household who needs advice, please contact our friendly team:
STOP PRESS: Limited emergency assistance for prepayment customers is available and eligibility criteria apply.
We welcome referrals made from other organisations and also direct contact from households.
Citizens Advice Purbeck energy projects are funded by the Energy Savings Trust through the Energy Redress Scheme. They support vulnerable households in both Dorset and BCP Council areas. We work on these projects in partnership with the Dorset Community Fund, and with Citizens Advice in Dorset to support local residents.
Surviving Winter Grants