Job Opportunity 2: Energy Adviser

Oct 14, 2020
Posted by: JudyB
Category: General

Citizens Advice Purbeck is looking for an Energy Adviser to join our dynamic organisation. Application closing date: 9am Monday 26th October 2020.

Position: Energy Adviser
Location: home based with travel to local CA offices across Dorset

Role details
Salary: Based on scale 17 £24,491 per annum plus additional pension benefits.
Hours per week: 22.5
Type of contract: 2 Years funded
Closing date: 9am Monday 26th October 2020.
Interview date: w/c 26th October via Zoom.

Citizens Advice Purbeck is looking for an Energy Adviser to join our dynamic organisation.


The Fighting Fuel Poverty Project runs across Dorset (both Council areas) with Advisers based at home, and is funded for two years by The Energy Industry Voluntary Redress Fund. The Fund redistributes voluntary payments made by UK energy companies and is administered by The Energy Saving Trust.


The Adviser will be responsible for the delivery of a new service providing energy advice to households who are claiming means tested benefits, in order to reduce fuel poverty. The project aims to build financial resilience among vulnerable consumers and increase the likelihood of households being able to meet their heating requirements to stay warm and safe and avoid cold-related health problems. Advice may include reducing energy expenditure, income maximisation, avoiding debt and disconnection, and helping to resolve complaints.

This service will be delivered through various channels including telephone and online support, with face to face and home visits once Covid 19 guidance allows. The post is part-time, based at home, but being located across both Dorset Council and Bournemouth, Christchurch & Poole Council areas when offices re-open.


You will need to demonstrate proven competence in delivering advice to consumers. You may also be required to hold or train to achieve an NVQ Level 3 in Energy Awareness.

How to apply: Please email for an application pack.



Advice Quality Assurance