About Us

Purbeck Citizens Advice is a local charity offering free, confidential, impartial information and advice to people who live and/or work in Purbeck. Citizens Advice is our National Body and a charity in its own right. We also campaign on issues that affect the local community and the whole of the UK, working with politicians, regulators and others to change things for the better.

Advice and Information

Our fully trained volunteers and staff give advice and information on a wide range of issues including benefits, debt, housing, employment, energy saving, and consumer issues. Alongside face to face advice at a number of different locations in Purbeck, we also offer telephone and email advice, and self help advice through our website.

Research & Campaigns

We speak up about the policies and services that cause people problems. You can get involved by supporting our campaigns and helping us change things for the better.

The difference we make

The services we provide have a huge impact on the lives of people living in Purbeck. Find out more about the work we do and those we help.

Our fantastic volunteers

We couldn't do it without our dedicated and highly trained volunteer advisers and caseworkers, not to mention our administrators, trustees, campaigners, fundraisers and supporters. 

Our funding

As an independent, local charity, we are governed by a board of trustees who are ultimately responsible for the quality and range of our service. Citizens Advice is our National Body and a charity in its own right but they do not fund us.  Our funding is made up of grants, and the fundraising efforts of our staff and volunteers.  Raising funds to keep the service going gets harder every year so your support and the support of the local community is vital if we are to continue supporting our clients.

Our history

Purbeck Citizens Advice began as an outreach of Poole Citizens Advice, running a service from Wareham Library and Swanage Town Hall. As the need for a service based in Purbeck became more obvious, premises were found in Mill Lane and we opened in 1998. By 1999 we had applied for and achieved independent status. More about the history of the Citizens Advice can be found on their website.


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Advice Quality Assurance